Answering the most difficult question in IT Support

By:  Special Guest Author, Robert Gillette

The number one question I get as an Outsourced IT Provider is “am I secure?” This question is difficult to answer because I am on the outside looking in. I am not your IT Provider. Can’t I just provide a security

A few weeks ago, many Americans on the east coast spent several days scrambling for gas when Colonial Pipeline halted systems for 5,500 miles of pipeline as a precautionary measure after being hit by a ransomware attack. Highly publicized, the Colonial Pipeline ransomware attack is just one of many that have been hitting companies small and large. Healthcare has been a prime target, but other industries are equally at risk, and critical national infrastructure now appears to be a target. In 2020, over 2,000 local governments, health care facilities and schools were victims of ransomware.

Organizations large and small across all industries collect and process personal information, be it user information, customer information or employee information. Some of this information may be sensitive, other information may be subject to stricter laws in other countries. In our practice, among the many data protection requirements to which an organization may be subject

Data privacy and security terms have become ubiquitous in software license agreements, including in both hosted service agreements and software license agreements. Security terms have been the norm for many years in the SaaS world, where the software licensor is hosting a customer’s data. However, in more recent years, much to the chagrin of small start-up software licensors of on-premise software, security terms and guarantees are now an expected part of the deal, even if the terms tend to be shorter in length and more limited in scope. Given the increasing importance – and inherent risks – of storing data, customers are understandably still concerned with data privacy and security even where a vendor is not actually hosting or storing their data.
Continue Reading Why Security Matters Even More for On-premise Software Vendors